1.We will ship your order in 2 business days if they are in stock. If a product is out of stock, we will notify you in 48 hours. You have the choice of either keeping your order waiting for delivery at a later time, or receive full refund in 48 hours.
2.Non-working day and Chinese legal holiday, we don’t process order, we’ll dealing within 3 working days after holiday.
We normally ship by China Post to all over the world for free, American, Australia, Canada, UK, France need about 10-15 working days, other countries need about 15-20 working days. If you want to upgrade to DHL, Fedex or EMS, please contact us via firstname.lastname@example.org.
1.When filling in your order, please make sure to provide a valid phone number to ensure your country’s customs agency can contact you for clearing the parcel through customs. Otherwise your parcel may be forfeited by customs due to lengthy no response or no way of contacting you timely. We are not responsible for loss of parcel in such a circumstance. If a parcel is returned to our warehouse due to no response from a recipient at a destination country, we reserve the right to charge the return shipping fees and re-importation charges back to the recipient.
2.If you receive a parcel with visible damages from the carrier, please follow the carrier’s instructions and file damage claim with carrier immediately and send us a copy of the claim. Please immediately report it to the courier by contacting their customer service with your parcel tracking number. Please also keep pictures of the damaged parcel in case they need them for insurance claim. We are not able to file such a claim on behalf of you as carrier representative in your country will need to contact you for claim investigation and processing. We are in a different country and our claim is not accepted by the carrier in destination country.